Shelly Pitts, MSN, RN, CNOR
Director of Clinical Operations
Shelly Pitts is the Director of Clinical Operations at CMF Surgical and serves our patients in providing safe, compassionate, and efficient surgical care. Her education, training, and proficiency as a perioperative nurse improve the experience of our patients. Her approach to team-building, continuity of care, and patient safety are built on a foundation of education, training, and diverse clinical exposure. Shelly is responsible for our clinical protocols, safety initiatives, emergency response, and process improvement. Her clinical interests include anesthetic safety, aesthetics, and surgical care for pediatric patients.
Shelly brings a wealth of experience in pediatrics, trauma, and surgical care from her experience at Boston Medical Center. She was a critical team member and advocate for her patients needing immediate and elective surgical care. She has been widely acclaimed for her excellence and qualifications as a perioperative nurse. The mission at CMF is to provide a safe, patient-centric experience, and Shelly embodies that goal. With her background in pediatric and trauma care, she has benefited from the team approach to critical care. Shelly has worked extensively with all of our providers beginning at Boston Medical and is well-known as an energetic, diligent, and compassionate professional.
Alicia – Patient Care & Implant Treatment Coordinator
Alicia enjoys her work as a Patient Care & Implant Treatment coordinator as this position combines her love of customer service, planning, and administrative work. Alicia is an incredible wealth of knowledge to our patients, answering any questions they have on our services and products.
Alicia is passionate about being a part of your experience. She goes above and beyond to make herself available and builds lasting relationships with each of our patients.
When she is not busy doing what she loves at work, Alicia can be found spending time with her beautiful younger sister and fur baby Max.
Jennifer – Office Manager & Billing Coordinator
Jennifer has been working in the dental field for over 16 years. She started as a dental assistant and that is where she found her passion for dentistry and oral surgery. Jennifer polished her craft while working for Dr. Shibly D. Malouf since 2009, and has since excelled in the new role as Office Manager & Bill Coordinator when the practice changed over to CMF Cranio-Maxillofacial Surgery Associates. She is very well versed with all the insurance companies and is capable of assisting with any insurance-related questions. Jennifer also excels at treatment planning to suit your needs. In her free time, she enjoys baking for her husband and spending time with friends and fur babies Sirius and Vanto. Jennifer also enjoys traveling, especially to her favorite place, Walt Disney World.
Dianne – Surgical Coordinator
Dianne’s extensive knowledge in Insurance and treatment coordination would help find our clients effective solutions no matter the location, concern, budget, and goals. Dianne is extremely passionate about nutrition and self-care. She loves to connect with clients and help them achieve their goals. Although she loves handling all things internal, Dianne is most excited to get in the treatment room and bring her knowledge and skills to her own clientele. Dianne is attending Catherine Hinds Institute of Esthetics and will complete her Advance Esthetics program in 2020.
Adriana – Dental Anesthesia Assistant
Adriana graduated military Dental assisting school in 2014, where she became a Certified Dental Assistant and have been working in the dental field since then. She’s still very active in the military and belongs to a dental reserves unit out of Fort Devens, MA. Our most recent addition to CMF Cranio-Maxillofacial Surgery Associates. In her spare time, Adriana devotes her time weight lifting, running, snowboarding, and any outdoor activities but let’s not forget our favorite is her delicious and nutritional desserts. Among everything she does, Oral Surgery is her biggest passion; a veteran when it comes to customer service and providing holistic, patient-centered care, and positive client outcomes is her drive.
Roxanne – Certified Dental Assistant
As a fully licensed dental assistant and radiology certified Roxanne has been in the Oral Surgery field for over 15 yrs. She stepped away for a few years to raise her family and has now been with us as an Oral Surgeon Assistant for 2 years. Roxanne is able to expertly make clients feel comfortable before any procedure. She loves her job, always looking forward to the knowledge she gains with every case. When she isn’t at work, she’s spending time with her 4 kids and 3 grandchildren. She is an animal lover and enjoys spending family time and taking family vacations.
Christina – Certified Dental Assistant
Christina graduated from Dental Assisting school in 2013 and has been in the dental field since. She worked with Dr. Shibly Malouf since 2014 and stayed on as a surgical assistant when the practice changed over to C.M.F. Surgery Associates and we are excited to have her. In addition to the surgical assistant, Christina also has a Cosmetology certificate since 2005 and is certified as Medical Billing and Coding. With many years of experience, she is passionate about making every guest feel better and helping them in any way she can. When not at work, she enjoys family time with her husband and beautiful daughter.